Technical Architect

Date: 12 Sept 2025

Location:

Weikfield IT-Citi Infopark, 6t, Maharashtra, India, Digital En

Country/Region: In

Category:

OBJECTIVE OF ROLE

KEY RESPONSIBILITIES

Analyze/understand business challenges and recommend appropriate IT solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process. Analyze/understand all data and information required for new business processes. Provide business process redesign analysis to support business changes and technology opportunities. Facilitate new business process and data requirements gathering, and resolve issues that may cross multiple systems that may affect the business process. Conduct fit gap
Analysis for software package evaluations.

2. Convert business requirements into functional requirements, specifications, data models and test cases, Develop detailed functional specifications documents that can be used by the technical analysts to develop technical specifications; Develop detailed Use Case scenarios and specifications.

Work with technical analysts to develop technical specifications for the features and functions defined in the requirements document. Assist the users in developing their user or business procedures.

Bachelor's degree, preferably in Accounting.

CPA designation or non-US equivalent (e.g. CCA) is required.

EXPERIENCE

8+ years in DevOps/cloud infrastructure (AWS preferred)
CI/CD: Jenkins, GitHub Actions, ArgoCD
IaC: Terraform or CloudFormation
Containers: Docker, Kubernetes (EKS)
Scripting: Python or Bash
AWS architecture design and deployment pipeline management
Monitoring/logging: CloudWatch, Prometheus, Grafana, New Relic
Basic security tooling (CrowdStrike or similar)
Jira and ServiceNow familiarity
Nice to Have: Exposure to Salesforce, JDE, Snowflake

QUALIFICATION

BE/B Tech
Strong knowledge of business analysis methodologies and software development methodologies.
Strong interpersonal skills, strong relationship management and negotiation skills

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

India, Maharashtra, Weikfield IT-Citi Infopark, 6th Floor, Unit No. 601 & 602, Survey No. 30/3, 31/1 & 2A, Village Vadgaonsheri, Nagar Road, Viman Nagar, Taluka Haveli, Pune - 411014, India