Business Consultant

Date: 9 Jul 2025

Location:

Unit No. 1, Ground Floor, A Wi, Maharashtra, India, Digital En

Country/Region: In

Category:

OBJECTIVE OF ROLE

IGT Solutions is looking for a Business Consultant who can help us to improve business processes to better serve our clients. The successful candidate for this position will partner with executive management to review our current business operations processes and make recommendations to improve efficiency, enhance customer service and reduce company costs. Individuals with a strong background in consulting within the IT sector are encouraged to apply for this position.

KEY RESPONSIBILITIES

• Analyze/understand business challenges and recommend appropriate IT solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process. • Analyze/understand all data and information required for new business processes. • Provide business process redesign analysis to support business changes and technology opportunities. • Facilitate new business process and data requirements gathering, and resolve issues that may cross multiple systems that may affect the business process. Conduct fit gap • Analysis for software package evaluations. • Convert business requirements into functional requirements, specifications, data models and test cases, develop detailed functional specifications documents that can be used by the technical analysts to develop technical specifications; • Develop detailed Use Case scenarios and specifications. • Work with technical analysts to develop technical specifications for the features and functions defined in the requirements document. • Assist the users in developing their user or business cases.

EXPERIENCE

2+ years

QUALIFICATION

BE/B-Tech

ABILITIES

Strong knowledge of business analysis methodologies and software development methodologies. Strong interpersonal skills, strong relationship management and negotiation skills Strong critical thinking and problem solving skills. Strong process flow and diagramming skills. Strong communication skills - verbal, written, listening and presentation. Strong analytical skills. Expertise in MS Office, MS Project, Visio and other PC software

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

India, Maharashtra, Unit No. 1, Ground Floor, A Wing, Business @ Mantri, 197/2+4 to 7B, Lohegaon, Nagar Road, Pune, 411014, India