Process Associate-British Airways

Date:  20 Jun 2024
Location: 

Soseaua Oltenitei nr.2, Sector, Bucuresti, Romania, India Geo

OBJECTIVE OF ROLE

Deliver exemplary customer service via phone calls / email / social media. As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services.

KEY RESPONSIBILITIES

· Excellent speaking and writing skills in Portuguese (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
· Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
· Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
· Willingness to search for required information from customer with a strong focus on solving client’s requests
· Proficient in Microsoft Office, Outlook, Social Media
· Willing to work in a contact center environment with rotational shifts

EXPERIENCE

0-3 years

QUALIFICATION

Graduate

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

Romania, Bucuresti, Soseaua Oltenitei nr.2, Sector 4, Bucuresti