Process Associate - Apprentice-BPO Common

About the Programme

IGT Solutions, a global leader in Business Process Outsourcing (BPO), is offering an exciting Learnership Programme for unemployed youth who are eager to start their careers in the call centre / customer service industry. This government-funded programme combines classroom-based training with practical on-the-job experience, equipping candidates with the knowledge, skills, and work readiness to succeed in the BPO sector.

This is an excellent opportunity to gain a nationally recognised qualification while earning a stipend and securing practical experience in a leading international contact centre.

What You Will Learn

• Customer service excellence in a BPO environment

• Effective communication and professional telephone etiquette

• Call handling processes and problem-solving skills

• Conflict resolution and customer engagement strategies

• Technical knowledge of systems, processes, and tools used in contact centres

• Compliance with workplace policies, procedures, and quality standards

• Business communication, teamwork, and workplace readiness

Minimum Requirements

• Must be unemployed and available for the full 12-month duration of the programme

• South African citizen, aged 18 – 27 years

• Completed Grade 12 / Matric (minimum pass in English)

• No prior permanent employment in a call centre environment

• Strong verbal and written communication skills (English essential, additional languages advantageous)

• Willingness to work shifts in a 24/7 BPO contact centre environment after training

• Passionate about building a career in customer service / BPO

Competencies

• Professional, confident, and customer-focused

• Eagerness to learn and adapt in a fast-paced environment

• Team player with good interpersonal skills

• Resilient with the ability to manage pressure and challenges positively

• Punctual, reliable, and committed to completing the learnership

Programme Benefits

• Opportunity to gain a nationally recognised NQF-aligned qualification

• Monthly stipend during the learnership

• Structured training with both theoretical learning and workplace exposure

• Hands-on experience in an international BPO contact centre

• Potential career opportunities within IGT Solutions upon successful completion

Application Process

Interested candidates who meet the requirements are invited to apply by submitting:

• An updated CV

• Certified copy of ID

• Certified copy of Matric Certificate