Data Analyst-Viking

Job Title: Data Analyst

Location: Cape Town, South Africa
Department: Business Intelligence / Operations / Analytics
Reports To: Manager – Snr WFM Manager

Job Purpose

The Data Analyst is responsible for collecting, analyzing, and interpreting data to help drive data-informed decisions across the business. The role supports operational efficiency, performance reporting, and business strategy through actionable insights and visualizations.

Key Responsibilities

• Collect, clean, and validate large sets of operational and performance data from multiple sources (CRM, HR, Finance, and Operations systems).

• Analyze data to identify trends, patterns, and opportunities for process improvement.

• Develop and maintain dashboards, reports, and KPIs using tools such as Power BI, Tableau, or Excel.

• Partner with business leaders and stakeholders to understand data needs and translate them into analytical solutions.

• Prepare regular and ad-hoc reports for senior management and clients.

• Ensure data accuracy, integrity, and security in all reporting activities.

• Conduct root cause analysis for business performance deviations.

• Provide insights and recommendations to improve productivity, revenue, and customer experience.

• Support automation initiatives and assist in developing data models or forecasting tools.

Qualifications and Experience

• Bachelor’s degree in Statistics, Mathematics, Data Science, Computer Science, Economics, or related field.

• 2–4 years of experience as a Data Analyst or similar role, preferably in a BPO, contact center, or service industry.

• Proficiency in Excel (advanced), SQL, Power BI, Tableau, or similar data visualization tools.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience working with large datasets and multiple data sources.

• Knowledge of data management best practices and statistical analysis.

• Excellent communication and presentation skills.

Key Competencies

• Attention to detail and accuracy.

• Strong business acumen with the ability to translate numbers into narratives.

• Ability to work under pressure and meet deadlines.

• Team player with strong collaboration and stakeholder management skills.

• Adaptable and proactive in identifying business needs.

Preferred (Optional)

• Experience with automation tools (e.g., Power Automate, Alteryx).

• Basic programming experience in Python or R for data manipulation.

• Experience with Google Data Studio or Salesforce Analytics.