Manager - Human Resource-HR

Responsibilities:

• Develop and implement Employee engagement activities as per guidelines

• Implementing employee engagement and communication initiatives as per guidelines

• Implement career and succession planning as per guidelines

• Implement organization development activities as per guidelines

• Conducting employee satisfaction survey, propose action plans based on survey findings

• Ensure annualized attrition control as per SLAs

• Transition and integration activities like co-coordinating and conducting town halls, designing communication plans.

• Assisting in implementation of ‘Sustainability Reporting’ initiatives for IGT Solutions Malaysia in co- ordination with Global HR team

• Assist in reviewing and implementing HR policies & processes for Malaysia.

• Facilitating in dissemination of new/ revised HR policies & processes in Malaysia.

• Resolving queries related to HR policies and processes.

• Compiling global organization structure.

• Responsible for preparing/ compiling HR Analytics viz; Monthly Review Decks and MIS

• MIS required by the management as per need

• Responsible for the induction process of senior management and office staff

• Transition and integration activities like doing comparative analysis of HR policies & processes, manning ratios etc.

• Assist in implementing annual Performance Management System across Malaysia for Non Agent staff

• Conducting HR process audit, reporting gaps and ensuring implementation of action plans to rectify the gaps

• Reviewing and educating locations on errors noticed and suggestions thereby.

• Responsible for completing KRA setting exercise

• Preparing and analyzing HR span

• Assisting in implementation of ‘Sustainability Reporting’ initiatives for IGT Solutions Malaysia in co- ordination with Global HR team

Qualifications:

• Minimum 1 years of experience as an Assistant Manager HR, preferably in a call center or customer service environment.

• Strong understanding of call center operations and metrics.

• Mandarin Speaker is required for this role since need to deal with mandarin agents.

• Excellent communication, interpersonal, and stakeholder management skills.

• Proven ability to build strong relationships and influence stakeholders at all levels.

• Solid knowledge of employee relations principles and best practices.

• Experience conducting investigations and resolving employee relations issues.

• Strong performance management and talent development skills.

• Knowledge of HRIS systems and data analytics.

• Ability to work independently and as part of a team.

• SHRM certification will be advantage for the role.