Consultant - Client-Technical Program Manager

Date: 15 Aug 2025

Location:

California, United States, Digital En

Country/Region: Un

Category:

OBJECTIVE OF ROLE

Technical Program Manager

Brea, CA

The Tehnical Program Manager will be working on a variety of technology projects and initiatives, for QA Engineering and SDLC AI work.

Facilitate and coordinate communications of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team members.

KEY RESPONSIBILITIES

Analyze/understand business challenges and recommend appropriate IT solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process. Analyze/understand all data and information required for new business processes. Provide business process redesign analysis to support business changes and technology opportunities. Facilitate new business process and data requirements gathering, and resolve issues that may cross multiple systems that may affect the business process. Conduct fit gap
Analysis for software package evaluations.

EXPERIENCE

10+ years
Strong interpersonal skills, strong relationship management and negotiation skills
Strong critical thinking and problem solving skills.
* Strong process flow and diagramming skills.
* Strong communication skills - verbal, written, listening and presentation.
* Strong analytical skills.
* Expertise in program management, business process analysis, system analysis and data analysis
* Expertise in MS Office, MS Project, Visio and other PC software
* Has good knowledge of QA Automation

QUALIFICATION

BE/B Tech
Strong knowledge of business analysis methodologies and software development methodologies.
Strong interpersonal skills, strong relationship management and negotiation skills
10+ years of Program Management experience

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

Brea, CA