Consultant - Client-Agile Coach

Date: 30 Dec 2025

Location:

Florida, United States, Digital En

Country/Region: Un

Category:

OBJECTIVE OF ROLE

Product Delivery and Agile Coach (e-Commerce)

Location: Ft. Lauderdale, FL

We are seeking candidates who can meet the following criteria:

Role Highlights:

Drive Agile transformation and coach product, technology, operations, and support leaders and teams.
Oversee planning, coordination, and execution of a complex eCommerce program.
Foster cross-functional collaboration and a culture of continuous improvement.
Define and track KPIs/OKRs for Agile Release Trains and Agile maturity.
Build and lead a team of Scrum Masters, providing mentorship and performance feedback.

KEY RESPONSIBILITIES

Key Requirements:

Minimum 10 years’ experience in Agile software delivery or program management, with at least 5 years as a Release Train Engineer (RTE), Agile Coach, or similar leadership role.
Proven track record of leading enterprise-level Agile transformations, ideally in eCommerce or large-scale digital programs.
Deep expertise in SAFe, Scrum, Kanban, and Lean principles; certifications such as SAFe Program Consultant (SPC), SAFe RTE, SAFe Agilist, Certified Scrum Professional (CSP), PMI-ACP, or ICAgile Certified Expert (ICE) are highly desirable.
Experience overseeing multiple Agile teams and coordinating Program Increment (PI) Planning, ART Syncs, and Inspect & Adapt workshops.
Strong leadership, facilitation, and coaching skills, with the ability to build high-performing teams and drive organizational change.
Excellent communication and stakeholder management abilities across all organizational levels.

EXPERIENCE

10+ years
Strong interpersonal skills, strong relationship management and negotiation skills
Strong critical thinking and problem solving skills.
* Strong process flow and diagramming skills.
* Strong communication skills - verbal, written, listening and presentation.
* Expertise in business process analysis, agile coaching, project delivery and management.
* Expertise in MS Office, MS Project, Visio and other PC software
* Has strong understanding of the business processes in assigned areas to best implement policies and practices.

QUALIFICATION

BE/B Tech/MBA or Equivalent
Strong knowledge of Agile, Scrum, business analysis methodologies and software development methodologies.
Strong interpersonal skills, strong relationship management and negotiation skills
10+ years of agile coaching experience

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

Fort Lauderdale, Florida