Desktop Support Specialist

Date: 23 Sept 2025

Location:

9th Floor Ayala Southpark Corp, National Capital Region (NCR), Philippines, Philippine

OBJECTIVE OF ROLE

A Desktop Support Specialist is someone who provides technical assistance for computer hardware, software, and network issues, including installation, troubleshooting, and maintenance. Key responsibilities include responding to user support requests, diagnosing and resolving technical problems for end-users both on-site and remotely, setting up workstations, performing hardware and software upgrades, and documenting support procedures.

KEY RESPONSIBILITIES

Windows Desktop/Laptop troubleshooting and navigation of system

o Monitor and respond effectively under incident management tasks:

o Ticket Handling (Service Now)

o Incident analysis and initial troubleshooting

o Incident isolation and proper escalation

o Service request provisioning and proper escalation

o SLA management (response time and resolution time under agreed customer SLA)

· Proper asset handling and management

o Asset inventory of desktop/laptop items

o Asset inventory of all consumables and peripheral items

· Proper basic business e-mail writing & oral communication in English

· Application installation, configuration changes, Windows patch updates, other utilities and common software handling

· Basic documentation skills to properly document:

o Internal procedures and SOP

o Incident notification (e-mail)

o End of shift reports (handover reporting)

· Install, test and configure new workstations, peripheral equipment and/or software

· Workstation deployment, movement, modification

· Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)

· Operating system (OS) installation and/or modification (upgrade/downgrade)

· Basic computer hardware knowledge (parts, compatibility & build)

EXPERIENCE

Fresh graduates are welcome

Those with previous work experience related to local IT support roles are preferred

QUALIFICATION

Graduate of any IT related course
Ability to communicate in the English language both written and oral
Knowledge on different operating systems, software and hardware

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

Philippines, National Capital Region (NCR), 9th Floor Ayala Southpark Corporate Center, National Road, Alabang, Muntinlupa City, Philippines