General Manager - Customer Success

Job Title: General Manager – Customer Success 

Location: Remote - USA

About the Role:IGT Solutions is seeking a General Manager to lead new business growth in the TTH  industry across the U.S. This is a high-impact leadership role for a technology sales professional who thrives in a strategic, consultative, and fast-paced environment.You will be responsible for driving revenue growth, building strategic relationships with  Airline /Aviation clients, and leading complex deal cycles from discovery to closure.

Key Responsibilities:

Own and exceed sales targets across assigned U.S. regions

Build and manage a high-quality pipeline of opportunities in the TTH Domain

Conduct market research and competitor analysis to define and execute GTM strategies

Lead client acquisition and retention strategies

Develop trusted relationships with CXOs and decision-makersNavigate complex, multi-stakeholder sales cycles and negotiate large-scale deals

Deliver accurate sales forecasts and maintain sales performance dashboards

Continuously analyze sales metrics to optimize performance

Qualifications:

20+ years of experience in technology/IT services salesStrong domain expertise in the Airline /Aviation / Cruise Line or broader travel/hospitality industry

Proven track record of meeting or exceeding sales quotas

Experience managing enterprise accounts and long sales cyclesExcellent communication, negotiation, and stakeholder management skills

Familiarity with consultative sales methodologies (e.g., SPIN, Challenger, Solution Selling)

Strong understanding of digital transformation trends—Cloud, AI/ML, CX platforms, etc.