Process Associate
Date:
12 Mar 2026
Location:
2nd Floor, Maple High Street, , Madhya Pradesh, India, India Geo
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Country/Region:
In
Category:
India
Job Responsibility:
- Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management
Knowledge, Skills and Other Abilities:
- Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.
Educational & Essential Experience:
- Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)