Vice President - IT Services

Job Title: Vice President – IT Delivery

Location: [Gurgaon, Delhi, NCR (highly preffered)/Pune]

Role Summary:

The Vice President – Delivery will be responsible for overseeing the successful execution and growth of multiple client accounts in the IT services domain. This role demands a strong leader who can drive service excellence, ensure customer satisfaction, optimize delivery efficiency, and contribute to account expansion.

Key Responsibilities:

• Delivery Management:
• Oversee end-to-end delivery across multiple accounts, ensuring project timelines, quality standards, and SLAs are consistently met.
• Define and implement delivery models tailored to account size and customer needs.
• Client Relationship Management:
• Build strong, trust-based relationships with key stakeholders across accounts.
• Serve as an escalation point for delivery-related issues and ensure timely resolution.
• Operational Excellence:
• Establish governance frameworks and cadence for regular reviews (status, risk, finance).
• Implement best practices to improve delivery efficiency and resource utilization.
• Financial Management:
• Own the P&L for assigned accounts, drive profitability, and control cost of delivery.
• Monitor budgets, forecasts, and invoicing cycles with precision.
• People Leadership:
• Lead and mentor cross-functional delivery teams across accounts.
• Drive performance management, engagement, and retention strategies.
• Account Growth:
• Collaborate with sales/account managers to identify upsell or cross-sell opportunities.
• Support in RFP/RFI responses and client presentations as needed.

Required Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field; MBA is preferred.
• 18+ years of experience in IT services with at least 5 years in a senior delivery leadership role.
• Proven experience managing multiple small to mid-sized accounts with global delivery teams.
• Strong understanding of Agile, DevOps, and modern software delivery practices.
• Excellent client-facing and internal communication skills.
• Financial acumen with experience managing account-level P&L.
• Strong problem-solving and stakeholder management skills.

Nice to Have:

• Experience working with clients in Travel, Transportation & Hospitality (preferred), BFSI, Healthcare, Retail, or Manufacturing domains.
• Exposure to automation, cloud transformation, or digital engineering programs.