Technical Lead

The Technical Lead – Testing is responsible for leading the QA/testing function across projects, defining test strategies, ensuring high-quality deliverables, and mentoring the testing team. This role combines hands-on technical expertise with leadership and collaboration across development, product, and business teams.

Key Responsibilities

Test Strategy & Planning

• Define and own overall test strategy, test plans, and quality benchmarks
• Ensure alignment of testing activities with business and technical requirements
• Identify testing risks and mitigation plans early in the lifecycle

Technical Leadership

• Lead automation framework design, implementation, and maintenance
• Review and optimize test cases (manual and automated)
• Guide the team on best practices for functional, regression, performance, security, and API testing

Team Leadership & Mentoring

• Lead, mentor, and upskill QA engineers and testers
• Perform test reviews, provide technical guidance, and conduct knowledge-sharing sessions
• Support hiring, onboarding, and performance evaluation of QA team members

Execution & Quality Assurance

• Oversee test execution and defect management processes
• Ensure timely defect reporting, tracking, and closure
• Drive root cause analysis and continuous improvement initiatives

Collaboration & Communication

• Work closely with Developers, Product Owners, Business Analysts, and DevOps teams
• Participate in sprint planning, reviews, retrospectives, and release readiness discussions
• Provide clear quality status reports to stakeholders

Process & Tools

• Establish and improve QA processes aligned with Agile/Scrum or DevOps practices
• Evaluate and implement testing tools and frameworks
• Ensure CI/CD pipeline integration for automated testing

Required Skills & Qualifications

Technical Skills

• Strong experience in software testing and QA leadership
• Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, Appium)
• Knowledge of API testing (Postman, REST Assured, etc.)
• Experience with performance testing tools (e.g., JMeter, LoadRunner)
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps, etc.)
• Solid understanding of SDLC, STLC, Agile, and DevOps

Soft Skills

• Strong leadership and mentoring abilities
• Excellent communication and stakeholder management skills
• Problem-solving and decision-making mindset
• Ability to work in fast-paced, cross-functional environments

Experience & Education

• 6–10+ years of experience in software testing
• 2–4+ years in a QA Lead / Technical Lead role
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Nice to Have

• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of security testing concepts
• ISTQB or similar QA certifications

About IGT:

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. 

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.