Senior Business Consultant
2nd Floor, InfoTech Centre, 14, Haryana, India, Digital En
OBJECTIVE OF ROLE
Role Overview
We are seeking a dynamic professional who can perform a hybrid role of Business Analyst (BA) and Quality Analyst (QA) with strong expertise in the airline domain. This role requires hands-on experience in airline booking flows, loyalty programs, ancillary services, passenger service systems (PSS) and Sabre experience combined with strong skills in requirement analysis, functional testing, and client collaboration. Candidate should be able to lead QA team and enhance product quality on various environments.
KEY RESPONSIBILITIES
Key Responsibilities
- Functional testing while analyzing business requirements from airline clients.
- Understand requirements and prepare end to end test functional test cases.
- Collaborate with Product Owners, Developers, and QA teams to ensure requirement clarity.
- Prepare detailed test plans, test cases, and acceptance criteria for airline applications.
- Perform functional, regression, integration, and UAT support testing.
- Validate airline applications.
- Execute defect management: log, track, and ensure closure in coordination with developers.
- Provide detailed QA sign-off before releases.
Required Skills & Competencies
- Sabre GDS, Sabre experience/Native tool
- Strong knowledge of airline domain:
- Passenger Service Systems (PSS)
- Booking & Ticketing flows
- Loyalty programs (FFP/One World/Alliances)
- Ancillaries & merchandising
- Proven track record as QA (test design, execution, defect management).
- Familiarity with Agile/Scrum methodology.
- Strong communication, analytical, and problem-solving skills.
- Tools: JIRA, Confluence, Browserstack, Automation tools,Postman.
ABOUT US
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA
EQUAL OPPORTUNITY DISCLAIMER
ADDRESS & LOCATION