Module Lead

Date: 26 Feb 2026

Location:

2nd Floor, InfoTech Centre, 14, Haryana, India, Digital En

Country/Region: In

Category:

OBJECTIVE OF ROLE

To ensure uninterrupted business operations by providing real-time monitoring and L1/L2 production support for web and mobile applications, proactively resolving incidents, and coordinating with cross-functional teams to maintain system stability and performance.

KEY RESPONSIBILITIES

Monitor applications, servers, dashboards, APIs, and business transactions in real-time.
Provide L1/L2 production support for web and mobile applications.
Handle and manage Sev 1 / Sev 2 / Sev 3 incidents with timely resolution.
Perform incident triaging, troubleshooting, and Root Cause Analysis (RCA).
Coordinate with Development, Infrastructure, Database, and Network teams for issue resolution.
Monitor system alerts using tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, etc.
Ensure adherence to SLAs, OLAs, and defined KPIs.
Prepare incident reports, RCA documents, and daily status reports.
Support deployment validation and production release activities.
Work in rotational shifts (24/7 support environment, if required).

EXPERIENCE

5 years of experience in Application Support / Production Support / DCC Operations.
Experience supporting web and mobile-based applications.
Hands-on experience in incident monitoring and management.

QUALIFICATION

• B.E/B.Tech/M.Tech/MCA with excellent academic record and should have relevant IT industry exposure. • Certifications in different technologies will be preferred. • Exposure to travel domain development is preferred.

ABOUT US

IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

India, Haryana, 2nd Floor, InfoTech Centre, 14/2 Old Delhi Gurgaon Road, Dundahera, Gurugram - 122016, Haryana, India