Consultant - Client

KEY RESPONSIBILITIES

Experience: 15+ years in Airline Operations / IROPs

Role Overview:
Looking for an SME to drive disruption management strategies for airline operations. The role involves improving recovery processes during delays/cancellations, ensuring passenger reaccommodation, and supporting digital/automation initiatives.

Key Responsibilities:

• Lead recovery planning during flight disruptions (delays, cancellations, IROPs).

• Collaborate with Ops Control, Crew, and Customer Service for swift resolution.

• Define best practices for passenger reaccommodation and crew/resource planning.

• Provide SME insights for digital tools and process improvements.

Skills & Qualifications:

• Strong expertise in airline operations & disruption management.

• Knowledge of PSS/reaccommodation systems (Amadeus, Sabre, Navitaire, etc.).

• Excellent problem-solving & stakeholder management skills.

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

India, Haryana, 2nd Floor, InfoTech Centre, 14/2 Old Delhi Gurgaon Road, Dundahera, Gurugram - 122016, Haryana, India