Consultant - Client

KEY RESPONSIBILITIES

Cybersecurity & Governance (CISO Role)

• Designed and implemented enterprise-wide security governance models across multiple Air Force bases, ensuring risk-resilient cyber infrastructure.

• Led risk assessment, compliance, and security incident response initiatives aligned with ISMS frameworks (ISO/IEC 27001, NIST).

• Directed large-scale cyber awareness and training programs, cultivating a security-conscious culture across command units.

• Managed GRC functions and vendor risk, including oversight of supply chain cybersecurity standards.

💻 IT Strategy & Infrastructure Leadership (CITO Role)

• Spearheaded digital transformation by aligning IT services with strategic defense goals.

• Oversaw the planning, deployment, and lifecycle management of IT infrastructure—including data centers, NOCs, and cloud services.

• Delivered high-availability, mission-ready communication systems across North India, covering Air Force, Army, and Paramilitary bases.

• Championed process automation and ITSM/ITIL practices for optimized service delivery.

🌐 Data Center & Network Operations

• Directed end-to-end operations of regional Command Communication Centres, ensuring 24/7 network availability, cybersecurity monitoring (SOC), and high-performance SDNs.

• Led multi-disciplinary teams managing NOC and SOC operations using industry-standard tools like Splunk, IBM QRadar, RSA NetWitness, CrowdStrike Falcon, and Trend Micro XDR.

• Improved team productivity by 20% through performance management and training programs.

🧠 National Security & Emerging Tech (Cabinet Secretariat Posting)

• Led strategic upgrades to Government of India data centers focused on national security applications.

• Developed and operated AI/ML-driven systems for intelligence gathering and real-time alerting.

• Orchestrated high-stakes cybersecurity initiatives in operationally sensitive environments, increasing decision-making speed and accuracy

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

India, Haryana, 2nd Floor, InfoTech Centre, 14/2 Old Delhi Gurgaon Road, Dundahera, Gurugram - 122016, Haryana, India